Terms and Conditions Payment:
Bookings are not confirmed without payment. Where a provisional booking has been ordered, this must be paid for within 5 days to secure the booking. Provisional bookings cannot be held for longer than 5 days without payment. Payment can be made by BACS, credit/debit card, or PayPal. Cancelling or rescheduling a session.
Please give us as much notice as possible if you need to cancel or reschedule a booked session. You will lose the session if you cancel a session with less than 48 hours notice. You may reschedule within 48 hours of your booking for an additional £50 charge.
Safety:
Dog training is a physical activity, and as such, owners are reminded to train with due care and attention to their own safety and that of others. Owners are responsible for the conduct of their dogs at all times. Neither Canine Training Yorkshire nor any person acting on behalf of the Company accepts any liability for any loss, damage, accident, injury or illness to dogs, handlers, spectators or any other persons or property whatsoever—the Dog Owners’ Liability Act 1990, chapter D.16 section 2. "Liability of the owner" applies within our sessions.
Methods:
Owners are reminded that we adhere to the guidelines of the APDT, PACT and ABTC and are asked to refrain from harsh handling, aversive techniques and equipment intended to punish, e.g. choke chains, prong collars, pet correctors, etc. Keeping in touch.
We will send you action plans by email following each face-to-face session. Email reminders will support zoom calls. While we will send reminder emails and texts, you are responsible for updating progress logs or contacting us with progress reports. If you have not responded to our emails and texts after three reminders, we will assume you have decided not to continue with our services. You will be removed from our active client list. You may reapply for additional support.
Completing packages and expiry date:
Your sessions should be scheduled within 6 months of payment. If unavoidable circumstances such as illness interfere, please let us know as soon as possible. Should a pre-paid session not be booked within 6 months of the initial payment date, and you do not contact us to discuss postponing the package, no refund will be given.
Group Classes:
All dogs attending classes must be fully vaccinated and up to date with their boosters. Puppies can participate in indoor classes after their first vaccination if approved by your vet. Any group course with too few people signed up for it may be cancelled or postponed. Other training alternatives or upcoming class dates will be communicated to you. You will be refunded if these are inappropriate and the scheduled course does not proceed.
If your dog appears ill or exhibits any symptoms of an infectious condition (such as kennel cough or conjunctivitis), please do not bring them to class. You must see a veterinarian and obtain their approval to allow your dog to participate in group sessions if you are uncertain of the reason behind your dog's symptoms. If your dog gets sick before a class, please contact Gina or Andrea.
Please do not bring your dog to class if she is in season. Please contact Gina or Andrea as soon as possible if your dog comes into season during the course.
These are group classes; therefore, your dog must be comfortable in the presence of other dogs and people. If you are unsure whether group classes are the best option for your dog, please get in touch with us before booking a place.
Not all dogs are comfortable meeting on a lead, which can result in undue stress. Please work in your designated space unless Gina or Andrea asks otherwise.
We reserve the right to excuse any dog that is not coping in a group class. If your dog struggles to cope in the group setting, you will be offered an alternative training option. This is discussed on an individual basis.